Privacy Policy for Pennymac Consumers Who Are California Residents
How to Submit Your Request If You are a Resident of California
To submit a request to know, access, delete, or correct your information, click on “Submit a Request” or call us toll-free at (866) 601-3518.
This California Consumer Privacy Act of 2018 (“CCPA”) Privacy Policy supplements the information contained in PennyMac Loan Services, LLC (“Pennymac”)’s online “Privacy Policy” for PennyMac Loan Services, LLC and its affiliates with Pennymac in its name, with the exception of PennyMac Insurance Services, which is governed by its own privacy policy (collectively, “Pennymac”, “we,” “us,” “our”). We adopt this privacy policy to comply with the CCPA, and it applies solely to persons who reside in the State of California (“consumer” or “you”).
The CCPA provides California residents with privacy rights related to the personal information businesses collected about you and your household. The purpose of this privacy policy is to provide you with a description of our business practices regarding the collection, use, sale, sharing, and retention of your personal information and of your rights regarding your personal information.
Under the CCPA, you have the right to know what personal information Pennymac collects, uses, sells, shares, retains, the right to request the deletion of your personal information collected, and the right to opt-out of the sale or sharing of your personal information. However, these rights only extend to information covered by the CCPA, and because the CCPA does not cover all consumer information in all scenarios, only certain information is subject to the above referenced rights.
Exceptions:
The CCPA contains certain exceptions. For example, privacy rights established under the CCPA (including the right to know and right to delete) do not apply to personal information collected or disclosed pursuant to the Gramm-Leach-Bliley Act (GLBA) and the Fair Credit Reporting Act (FCRA). Such personal information may include, but is not limited to:
- Identifiers (such as name, mailing address, email address, online identifier, internet protocol address, account number, telephone number, driver’s license number, passport number, social security number, date of birth); and
- Consumer records (such as age, gender, marital status, annual income, employment or professional related information, account transactions, payment history, claims history, and consumer reports).
Information We May Collect
| Category | Examples | Collected Within the Previous 12 Months |
|---|---|---|
| Identifiers | A real name, alias, mailing address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, driver’s license number or state identification card number, date of birth, passport number, or other similar identifiers. | Yes |
| Any categories of personal information described in the California Customer Records Act (Cal. Civ. Code section 1798.80(e)) | A name, signature, social security number, address, telephone number, passport number, driver’s license or state identification card number, education, employment, employment history, criminal history, credit history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. | Yes |
| Characteristics of protected classifications under California or federal law | Race, color, age (40 and older), national origin, ancestry, citizenship, mental or physical disability, sex/gender (includes pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity and gender expression, military or veteran status, marital status, medical condition, political affiliations or activities, primary language, immigration status, protected medical leaves. | Yes |
| Commercial Information | Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. | Yes |
| Biometric information | Physiological, biological or behavioral characteristics that can be used to establish individual identity, such as a fingerprint. | No |
| Internet or other electronic network activity | Browsing history, search history, and information regarding interaction with an Internet Web site, application, or advertisement. | Yes |
| Geolocation data | Physical location or movements. | No |
| Sensory data | Audio, electronic, visual, or similar information, such as call and video recordings. | Yes |
| Professional or employment-related information | Current or past employment history. | Yes |
| Non-public education information, per the Family Educational Rights and Privacy Act (20 U.S.C. section 1232g, 34 C.F.R. Part 99) | Education records that are directly related to a student and maintained by an educational agency or institution or by a party acting for the agency or institution, such as transcripts, graduation information, degree, licenses or certifications. | Yes |
| Inferences drawn from any personal information | A profile reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. | Yes |
| Sensitive Personal Information | Personal information that reveals a consumer’s social security, driver’s license, state identification card, or passport number. A consumer’s account log-in, financial account, debit card, or credit card in combination with any required security or access code, password, or credentials allowing access to an account. A consumer’s precise geolocation, racial or ethnic origin, religious or philosophical beliefs, or union membership. The contents of a consumer’s mail, email, and text messages unless the business is the intended recipient of the communication. A consumer’s genetic data. The processing of biometric information for the purpose of uniquely identifying a consumer. | Yes |
Categories of Sources From Which Personal Information is Collected
- Information you provided directly to us
- Information collected through our websites
- Information provided by third parties, such as lead providers, service providers, credit reporting agencies, or government entities
- Information collected using web technologies
Purpose For Collecting Personal Information
- Originating your loan
- Servicing your loan
- Marketing
- Analytics
- Establish and maintain relationships with brokers or other third parties to originate loans
Why We Might Disclose Your Personal Information to Third Parties
- Business purposes
- Activities related to the origination of your loan
- Activities related to the servicing of your loan
- Marketing
- Analytics
Sale or Sharing of Personal Information
Pennymac does not sell personal information.
As further explained below, Pennymac shares personal information. However, information collected through Pennymac’s mobile app and information collected after you log in to your account through WWW.PENNYMAC.COM is not shared.
In the preceding 12 months, Pennymac has shared identifiers and internet or other electronic network activity with third parties for marketing purposes. For the purposes of this policy, “share,” “shared,” or “sharing” means sharing, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a consumer’s personal information by the business to a third party for cross-context behavioral advertising, whether or not for monetary or other valuable consideration, including transactions between a business and a third party for cross-context behavioral advertising for the benefit of a business in which no money is exchanged.
Pennymac does not have actual knowledge that it has shared the personal information of consumers under 16 years of age.
While we do not sell your information, we do disclose your information for the business purposes described below to the categories of third parties outlined below.
Who We May Disclose Your Personal Information To and What We Might Disclose (Examples of each Category are included above)
| Suppliers, Service Providers, or Professional Service Firms | Affiliates | Regulators, Legal Authorities, or Other Similar Authorities and/or Agencies | |
|---|---|---|---|
| Identifiers | |||
| Personal Information Categories | |||
| Protected Classification Characteristics | |||
| Commercial Information | |||
| Biometric Information | N/A | N/A | N/A |
| Internet or other electronic network activity | |||
| Geolocation data | N/A | N/A | N/A |
| Sensory data | N/A | ||
| Professional or employment-related information | |||
| Non-public education information | |||
| Inferences drawn from any personal information | N/A | N/A | N/A |
| Sensitive Personal Information | N/A | N/A | N/A |
Sensitive Personal Information
Pennymac only uses or discloses sensitive personal information for the following purposes:
- Originate or service a loan;
- Detect security incidents that compromise the availability, authenticity, integrity, and confidentiality of stored or transmitted personal information;
- Resist malicious, deceptive, fraudulent, or illegal actions directed at Pennymac to prosecute those responsible for those actions; or
- Ensure the physical safety of natural persons;
Right to Know
You have the right to request that Pennymac disclose the personal information Pennymac has collected about you, including the categories of personal information, categories of sources from which the personal information was collected, the purpose for collecting, selling, or sharing personal information, and the categories of third parties to whom we disclose personal information.
Right to Access
You have the right to request that Pennymac disclose the specific pieces of personal information Pennymac has collected about you.
Right to Request Deletion
You have the right to request the deletion of the personal information we collected about you.
Pennymac may deny your request if there are any conflicts with our corporate record retention requirements, federal or state law, or if it falls under any other CCPA exception.
Right to Request Correction
You have the right to request that Pennymac correct inaccurate personal information Pennymac maintains about you.
Right to Opt Out of the Sale or Sharing of Personal Information
You have the right to opt out of the sale or sharing of your personal information. Pennymac does not sell personal information.
Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights
Pennymac does not discriminate against you for exercising your CCPA privacy rights.
Authorized Third Party
If you are an authorized third party (such as an attorney-in-fact) making a request on behalf of someone else, please contact us using one of the methods provided below.
How to Submit Your Request If You are a Resident of California
To submit a request to know, access, delete, or correct your information, click on “Submit a Request” or call us toll-free at (866) 601-3518.
Pennymac will verify your identity using the personal information you provide, which must include your name, address, and email address.
Notice of Right to Opt Out of Sale/Sharing
You have the right to opt out of the sale or sharing of your personal information. Pennymac does not sell personal information.
You may opt out of the sharing of your online personal information by clicking on “Do Not Sell or Share My Personal Information,” selecting Manage Cookie Preferences, and selecting your preferences.
You may submit a request to opt out of the offline sharing of your personal information by clicking on “Submit a Request” or by calling us toll-free at (866) 601-3518.
How Opt-Out Preference Signals are Processed
You may also submit a request to opt out of the sharing of your online information through an opt-out preference signal. Pennymac automatically processes opt-out preference signals based on your browser.
Contact Information
If you have any questions or concerns about our privacy policies and practices, you may contact Pennymac using the information below.
PennyMac Loan Services, LLCAttention: Corporate Privacy
PO Box 788
Moorpark, CA 93020-9903
P: (866) 601-3518
A link to Pennymac’s consumer privacy policies may be found at https://tpo.pennymac.com/privacy
This privacy policy was last updated on June 30, 2023, and is subject to change.
Rev. 06/2023