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The Pennymac TPO team.
Approved TPO Partners: Main Phone 833.769.3710
Options Department Email Hours (Monday-Friday)
#1 Lock Desk / Pricing 7:00 AM - 5:00 PM PT*
#2 Broker Operations Manager (BOM) Refer to your assigned Broker Ops Manager 7:00 AM - 5:30 PM PT
#3 Account Executives (Sales) 7:00 AM - 5:30 PM PT
#4 Closing Refer to your assigned Closer 5:00 AM - 5:30 PM PT
#5 Technical Support | POWER+ 4:30 AM - 5:30 PM PT
Email Only Client Admin (Broker Approvals) 7:00 AM - 5:30 PM PT
*Loans can be locked in POWER+ until midnight (PT)

Pre-Delivery: Call Your Account Executive Main Phone 833.769.3710, Option 3

Broker Approval requirements, onboarding & portal training, product overview, pricing policy, and general questions

Loans In-Progress: Call Your Broker Operations Manager 833.769.3710, Option 2

Loan status inquires, rebuttals/escalations, pipeline management/reporting, underwriting and closing questions

Additional Contact Information


Monday - Friday 7:00 AM - 5:30 PM PT

Mailing Address

Pennymac TPO, 6101 Condor Dr., Moorpark, CA 93021

Lock Desk Holiday Hours
Team Holiday Date Email Support Phone Support Portal Lock Ability Contact Info
Early Close: Portal will have normal lock hours, but phone support will close at 3:00 PM PT. If issues arise, please contact the Lock Desk via email at .