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Our Pennymac experts are available to help you at every step
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Approved TPO Partners: Main Phone 833.769.3710
| Options | Department | Hours (Monday-Friday) | |
|---|---|---|---|
| #1 | Lock Desk / Pricing | 7:00 AM - 5:00 PM PT* | |
| #2 | Broker Operations Manager (BOM) | Refer to your assigned Broker Ops Manager | 7:00 AM - 5:30 PM PT |
| #3 | Account Executives (Sales) | 7:00 AM - 5:30 PM PT | |
| #4 | Closing | Refer to your assigned Closer | 5:00 AM - 5:30 PM PT |
| #5 | Technical Support | POWER+ | 4:30 AM - 5:30 PM PT | |
| Email Only | Client Admin (Broker Approvals) | 7:00 AM - 5:30 PM PT | |
| *Loans can be locked in POWER+ until midnight (PT) | |||
Pre-Delivery: Call Your Account Executive Main Phone 833.769.3710, Option 3
Broker Approval requirements, onboarding & portal training, product overview, pricing policy, and general questions
Loans In-Progress: Call Your Broker Operations Manager 833.769.3710, Option 2
Loan status inquires, rebuttals/escalations, pipeline management/reporting, underwriting and closing questions
Additional Contact Information
833.769.3710
Monday - Friday 7:00 AM - 5:30 PM PT
Mailing Address
Pennymac TPO, 6101 Condor Dr., Moorpark, CA 93021
Lock Desk Holiday Hours
| Team | Holiday | Date | Email Support | Phone Support | Portal Lock Ability | Contact Info |
|---|---|---|---|---|---|---|
| Early Close: Portal will have normal lock hours, but phone support will close at 3:00 PM PT. If issues arise, please contact the Lock Desk via email at . | ||||||