Contact & Hours
| Main Phone: (833) 769-3710 | |||
| Options | Department | Hours (M-F) | |
| #1 | Lock Desk / Pricing | 7 - 5 (PT)* | |
| #2 | Broker Operations Manager (BOM) | Refer to your assigned Broker Ops Manager | 7 - 5:30 (PT) |
| #3 | Account Executives (Sales) | 7 - 5:30 (PT) | |
| #4 | Closing | Refer to your assigned Closer | 5 - 5:30 (PT) |
| #5 | Technical Support | POWER+ Portal | 4:30 - 5:30 (PT) | |
| Email Only | Client Admin (Broker Approvals) | 7 - 5:30 (PT) | |
| *Loans can be locked in the POWER+ portal until midnight (PT) | |||
| Pre-Delivery? |
| Call your Account Executive: (833) 769-3710 - Option 3 |
| Broker approval requirements, onboarding & portal training, product overview, pricing policy, and general questions. |
| Loans in Process? |
| Call your Broker Operations Manager: (833) 769-3710 - Option 2 |
| Loan Status Inquiries, Rebuttals/Escalations, Pipeline Management/Reporting, Underwriting and Closing questions. |
How to Get in Touch
(833) 769-3710 (Monday - Friday 7:00am - 5:30pm Pacific Time)
Mailing Address:
Pennymac TPO112 Lakeview Canyon Rd., Ste. #130
Thousand Oaks, CA 91362
Lock Desk Holiday Hours
| Team | Holiday | Date | Email Support | Phone Support | Portal Lock Ability | Contact Info |
|---|
Early Close: Portal will have normal lock hours, but phone support will close at 3pm PT.
If issues arise, please contact the lock desk via email at .